Engage customers in the channel they use most. Capture leads, answer questions, take payments and track orders directly inside WhatsApp with secure CRM integration and measurable outcomes.

Customers prefer messaging. Your teams prefer results. NEXA AI Lab’s Convo AI combines intelligent automation with your CRM to qualify, convert and support customers around the clock. Start with one use case, prove value quickly, then scale across markets.

WhatsApp is now one of the most important channels for business communication, especially when clients or customers want quick answers to their queries. This presents a challenge when attempting to manually keep up with larger volumes of inquiries.

ConvoAI is NEXA’s AI WhatsApp chat system that manages inbound messages without human intervention. It responds instantly, books meetings, answers product questions and even completes transactions.

If your business already relies on WhatsApp, it's time to automate your use of it. With our end-to-end AI WhatsApp development and training support, your team can stay focused while ConvoAI handles any volume of customer queries.

Whether you need an AI-powered WhatsApp solution for sales, support, or both, ConvoAI provides a better customer experience through 24/7 speed and consistency in inbound interactions.

What is Conversational Commerce?

Conversational commerce allows customers to discover products, receive tailored recommendations, add to basket, pay and track orders within a chat. No website detours. No app downloads. Your WhatsApp thread becomes a personal storefront with service built in.

What this unlocks

• Guided discovery with AI product advisors
• One-tap re-ordering and abandoned cart recovery
• Payment links and invoice generation within chat
• Order status, delivery updates and returns handling
• Loyalty prompts, vouchers and subscription renewals

What WhatsApp AI does

Acquire:

• Instant lead capture with validated contact details
• Smart qualification and meeting booking into your calendar
• Click-to-WhatsApp ads and QR flows that convert

Serve:

• Knowledge-aware answers for 70–90% of routine questions
• Ticket creation and handover to live agents with full context
• Multi-language support and sentiment cues

Sell:

• Catalogue browsing, size or availability checks and personalised bundles
• Cart build inside WhatsApp with payment links
• Order tracking, returns and exchanges