Knowledge Base Management for Accurate AI

AI is only as good as the knowledge it can trust. NEXA AI Lab builds and manages the knowledge foundations that power customer support agents, assistants, interactive avatars and internal GPTs. Our Intelligence Hub brings consultants, developer partners and curated IP together so you move from plan to production quickly and keep quality high over time.

Your AI tools are only as good as the knowledge they’re trained on. As your business evolves, your knowledge base needs regular updates to stay accurate, helpful, and secure.

That’s where we come in.

At NEXA, we support your business with ongoing AI knowledge base management, ensuring that the content powering your agents, chatbots, and internal tools stays useful and aligned with your operations.

We work closely with your team to map out critical information, flag outdated entries, and build internal processes that keep your AI systems responsive and reliable.

As a leading AI services company, we understand that the value of AI isn’t just in what it can do; it’s in how well it understands your business.

What we manage

• Information architecture
  Taxonomy, tagging and content models for products, policies, processes and FAQs.
• Connectors and pipelines
  Secure ingestion from SharePoint, Google Drive, Confluence, Notion and service desks with automatic refresh.
• Retrieval and citations
  RAG patterns with chunking, embeddings and source links for trust and audit.
• Multilingual content
  Arabic and English out of the box, additional languages on request.
• Content lifecycle
  Create, review, approve, publish, expire and archive with owners and SLAs.
• Quality and evaluation
  Golden test sets, automated checks and human review with ongoing improvement plans.
• Governance and controls
  Permission models, redaction, versioning, change logs and incident playbooks.