Sentiment AI - The Sales Analysis Platform

Analyse every client and prospect call for real-time sentiment, trust and risk. Replace patchy notes with structured insights, identify at‑risk deals early and coach teams with data, not guesswork.

Why teams choose Sentiment AI

Bring visibility, accountability and consistency across every sales and servicing conversation, without adding manual workload.

- Real relationship health – AI-powered sentiment and trust scoring on every call reveals true pipeline risk and client health in real time.

- Structured insights, zero admin – Automatic extraction of concerns, commitments and next steps. No more inconsistent, incomplete call notes.

- Predictive risk indicators – Spot at-risk deals and accounts early. Trigger escalations, coaching or save-actions before churn or stall.

- Role-based scorecards – Benchmark knowledge, responsiveness and trust-building across sales and servicing teams with clear scorecards.

- Scale without losing quality – Process every conversation at volume via API connections to your call recorder. Nothing slips through the cracks.

- Coaching-ready outputs – Generate highlights, objections, follow-ups and training cues to improve future conversations immediately.

How it works

Sentiment AI connects to your call recorder via API and analyses every conversation with precise detail.

- API-based ingestion of recordings and metadata

- LLM analysis with strict guardrails and knowledge base context

- Scoring models aligned to your KPIs

- Dashboards, alerts and training prompts for managers

Proven impact

- Close more deals – Identify blockers and next steps faster. Improve conversion with coaching-ready call insights.

- Greater accountability – Data-backed performance reporting aligned to your methodology and KPIs.

- Retention & upsell – Surface risk early, protect renewals and expand accounts with timely interventions.

Implementation time:

Typically 14–18 days, subject to access