Hospitality Service - AI Lab

Convo AI - WhatsApp AI for Hotels

Make Guest Responsiveness your Hotel's Competitive Advantage

Turn Chats to Bookings with Instant 24/7 Multilingual Voice & Chat

Try it live! Chat with our WhatsApp, phone and web chat agents. See how they help guests book, ask questions and get service without lifting a finger.

NEVER MISS A SALES OPPORTUNITY AGAIN

CONVO AI - The Best Sales Associate You Haven't Met Yet

Available on WhatsApp, Telegram and web chat, Convo AI engages guests and drives bookings in any language.

Answers questions about availability and pricing
Shares amenities, policies and location details
Guides guests to booking links seamlessly
Escalate to a human if needed

Convo AI reduces human interactions by over 94% and can therefore handle almost every request or requirement from a guest using advanced knowledge bases created specifically for your hotel.

Convo AI Provides Real-Time Insights About Your Guests

Every Convo AI Partner Hotel receives a live live reporting dashboard that provide invaluable insights.

Unique Users v Returning Users
Identify top questions, complaints and trends across all platforms
Track most active locations, languages and guest demographics
Get real-time data on bookings generated through Convo AI.
Track the number of human escalations required. (Typically, less than 5% of interactions require human involvement or support)

Case study: How Rove Hotels turned
Chat to Direct Bookings

Rove Hotels, a UAE-based lifestyle hotel brand with 11 properties, implemented Convo AI on its website to enable seamless guest engagement.

The results were exceptional.

Rove Hotels x Convo AI

Rove Hotels, a UAE-based lifestyle hotel brand with 11 properties, wanted to engage prospective guests worldwide via WhatsApp while reducing pressure on its customer support teams. Partnering with NEXA AI Lab, Rove deployed Convo AI to handle enquiries, guide guests through the booking journey, and drive revenue directly through chat.

Total Chats

10,000+

Average Response Time

<6s

First 2 Months Direct AI Revenue

$50,000+

Results from the first two months of live usage:

1,291 unique guests engaged across a global audience
4,952 conversations handled with instant, 24/7 availability
Managed conversations from guests from over 80 countries in multiple languages and dialects
Average response time of 5.5 seconds, delivering a consistently fast guest experience
95%+ of chats resolved without human escalation, significantly reducing operational load
72 bookings generated directly via WhatsApp, with over AED 188,000 in attributed revenue
3,600+ booking links shared, supporting a frictionless path to conversion

Convo Ai - return on investment calculator

Say Hello to Convo AI - Your Hotel's Best New Sales Associate

Convo AI is built to deliver measurable ROI. Each AI sales agent is trained to respond to guests within seconds and guide them through a consistent, conversational sales journey that turns enquiries into confirmed bookings.

To estimate your potential revenue uplift, simply enter your hotel’s monthly chat volume, average room rate (ARR), and average length of stay.

Wondering how accurate the data is?
We’ve based this calculator on real performance data from live Convo AI hotel clients — no assumptions, just proven results powered by our AI sales agents.

Your Numbers

Estimated Monthly Chats: 100 Average Room Rate (ARR) — $ Average Length of Stay (Nights)

Estimated Revenue from Convo AI

Estimated Monthly Bookings
50
At $100 per booking based on 1 nights per stay

Estimated Monthly Revenue

$5,000

Estimated Annual Revenue

$60,000

Return on investment

835x ROI

Based on the cost of Convo Ai at $599 per month

Convo AI Enhances Checked-in Guest Experience

Seamlessly available via in-room iPads, WhatsApp or Telegram, Convo AI provides instant guest services and drives upsells throughout their stay.

Book restaurant reservations and spa appointments
Order room service and request concierge help
Share local recommendations and activity bookings
Upsell amenities and premium services seamlessly

Convo AI drives loyalty by becoming a guest's trusted travel advisor. The average guest who engages with Convo AI has at least 4 separate interactions through within the first 3 months of engaging.

WhatsApp & Voice Solutions for Hotels

Personalization - Tailored AI For Your Brand

Every hotel has a unique personality and your AI should too. Convo AI is trained to mirror your tone, language and service style, creating on-brand conversations that feel authentically you.

Deployment - Seamless Multi-Channel Integration

Launch instantly across WhatsApp, voice and web. Convo AI unifies guest interactions and analytics through one central dashboard, giving your team full visibility from request to resolution.

Safety - Enterprise-Grade Data Security

Your guest data stays yours. All conversations are encrypted, stored securely and fully visible to you via our SOC 2-compliant platform ensuring trust, transparency, and compliance.

Easy Setup - From Setup to Success

We handle the setup, customisation and training. Your team learns how to manage, monitor and optimise Convo AI — so you’re fully equipped to deliver exceptional guest experiences from day one.

NEXA AI Lab Concierge

From $599/month

✓ Up to 1,000 conversations/mo

✓ White-glove onboarding and set-up

✓ All chat logs and live dashboard of results with Convo AI

NEXA AI Lab Experience

From $899/month

✓ Everything in NEXA AI Lab Concierge

✓ Experience agent for guest support

✓ NEXA AI Lab Experience app for in-room iPad

✓ Monthly support for Concierge and Experience